Zendesk Single Sign-On (SSO), Multi-Factor Authentication (MFA), SAML, OpenID, OAuth, Audit

Once the user is connected to Eviden, connections to Zendesk applications are transparent.

Passwords and authorizations are dynamically provided by Eviden for each application.

Single Sign-On eliminates user frustration inherent to multiple logins or password changes, and thus increases user productivity.

Eviden supports a large list of authenticators. They are implemented transparently to Zendesk and they cover:

• Zendesk MFA (Multi-Factor Authentication)
• Zendesk SSPR (Self-Service Password Reset)
• Zendesk OTP, TOTP, smart card, etc
• Zendesk Fido
• Zendesk SAML, OpenID, OAuth

Eviden provides a complete offer for SAML, OpenID and OAuth that can be configured as Identity Provider (IdP) and as Service Provider (SP).

Without any modification, unsecured Zendesk applications can be transparently protected by SAML assertions, OpenID tokens or OAuth tokens.

Eviden collects data and produces mandatory Zendesk audit reports for regulatory compliance (SOX, GDPR, HIPAA, Basel III, PCI, etc).