Self Service Password Reset (SSPR) for emergency access

Self-Service Password Reset (SSPR)

Keep the business on going even if you forgot your Windows password, locked your account or damaged your smartcard. The Evidian Self-Service Password Reset process allows an emergency access to your Windows password and to your applications in any situation.

Make your users autonomous

Security of Self-Service Password Reset - Rapid user adoption - Return on Investement (ROI)
Low Total Cost of Ownership (TCO) - Audit & Compliance

One helpdesk call for a password reset costs around 15 euros and is time-consuming (about 20 minutes). Three to four password resets are performed per employee and year. A self-service password reset with Evidian SSPR reduces this cost and frees up your IT and helpdesk.

The return on investment with Evidian SSPR is a question of weeks, taking in account decrease of helpdesk cost and increase of user productivity.

Security of Evidian Self-Service Password Reset (SSPR)

Evidian SSPR supports secure intuitive workflows identifying the user with several multi-factor authentication methods: Questions and Answers, Scan of a QR-Code, Confirmation code sent via email or SMS, Push notification on mobile and subsequently executes the reset of Windows password (online) or generates a temporary password (offline). Evidian SSPR can also enforce a strong password policy. This policy can be different regarding who is resetting the password.

Rapid User Adoption

By enabling One-Time Password usage via mobile/smartphone with Push notification, SMS and/or e-mail, an organization is able to increase end-user adoption rates of Self-Service Password Reset.

With Evidian Self-Service Password Reset, users have access to an intuitive procedure, from a web portal or from their workstation, in order to securely reset and unlock their Windows password without having to contact the helpdesk.

Return on Investement (ROI) with Evidian Self-Service Password Reset (SSPR)

One helpdesk call for a password reset costs around 15 euros and is time-consuming (about 20 minutes). Three to four password resets are performed per employee and year. A self-service password reset reduces this cost and frees up your IT and helpdesk.

The return on investment with Evidian SSPR is a question of weeks, taking in account decrease of helpdesk cost and increase of user productivity.

Low Total Cost of Ownership (TCO)

Use your company’s existing LDAP/Active Directory infrastructure

Evidian SSPR relies on your existing Active Directory. Thus, you do not need to synchronize identities, once installed all employees can benefit immediately from the secure SSPR feature.

Audit & Compliance

The solution provides a full audit trail of WHO resets a Windows password WHEN and from WHERE. Reports can be generated based on these audit trails. These reports can help demonstrate that your password change policy is effectively implemented. They can also be used to prove the return on investment.

Adapts to your users business environments

Increase productivity of users and helpdesks with a secure Self-Service Password Reset integrated with Active Directory.

Evidian Self-Service Password Reset features enable users to change their Windows password securely, connected or not connected to the network, without having to contact the helpdesk. The solution provides a large range of authentication methods and full audit trails to demonstrate the implementation of the password policy.

Evidian Self-Service Password Reset (SSPR) offers a large range of intuitive secure procedures (non-exhaustive list):

Answering pre-defined questions (Q&A) with or without an available network and without contacting the helpdesk.
Scanning a QR Code with Evidian QRentry App with or without an available network and without the helpdesk (no network connectivity is required from the mobile neither from the workstation nor from the mobile).
Using a one-time password sent via email without involving the helpdesk (network required).
Using a one-time password sent via SMS without involving the helpdesk (network required).
Validating a notification received on the user’s mobile via Mobile Push without involving the helpdesk (network required).
Using a challenge response mechanism when the reset password is used.

Methods to reset passwords

Reset From the Windows Login Screen or a Web Portal

Self Service Password Reset is available either from the Windows Login screen or through a dedicated Web page.

QRentry: resetting your password in flightmode

Evidian QRentry is a self-service password reset tool which can be downloaded on a smartphone from Google Play and the Apple Store. When users lose a password or a smartcard, they can unlock themselves their PC via QR Codes (secure One-Time Passwords (OTP).

Use OTP’s sent by e-mail or SMS

With a phone connected to the company network, users will be able to reset their passwords by receiving an OTP sent either by e-mail or SMS. The length of the OTP and the message sent is customizable to fit your company policies

By Question and Answers

Either online or offline, users can reset their passwords by answering questions predefined by the administrator or created on his own. Evidian SSPR allows you to manage the strength of answers and questions.

Audit and reports

The solution provides a full audit trail of WHO resets a Windows password WHEN and from WHERE.
Reports can be generated based on these audit trails.
These reports can help demonstrate that your password change policy is effectively implemented.
They can also be used to prove the return on investment.

Self Service Password Reset (SSPR) for emergency access