Telecommunications

Managing the optimised user life cycle

Telecommunications operators offer a wide range of services to their clients, such as mobile internet, voice chat, voice messaging, video, etc. The supply of services to clients and the invoicing require an operational support system (OSS) and a basic support system (BSS) to be managed. These systems should be used and maintained in a secure and trackable way to ensure revenue growth and service standards for the end user.

Significant savings using the TMF standards

Telecoms operators should respond rapidly to technological changes and their clients’ need to conquer new markets. Consequently, telecoms operators need to be agile, implementing new services and new applications in a trustworthy, reliable way.

Evidian Identity & Access Manager supplies automated and trackable provisioning of user accounts and access rights to the BSS and OSS applications, using a standard TMF615 user management interface. The solution offers optimised and reliable management of user accounts and access rights for internal and external operations and maintenance, required by staff who need to access the critical BSS and OSS systems.

Securing access to the company’s critical applications

The solution provides a fully integrated approvals workflow, through which end users can request additional access rights. The access rights are automatically granted, after approval by the authorised persons, such as line managers, application owners, security officers, etc.

Simplifying and securing access to the company’s applications

Evidian Enterprise SSO provides simple and secure access to the company’s critical applications. The solution fully manages passwords so that users no longer have to memorise them. Evidian Enterprise SSO automates user logins for all applications, whether internal or in the cloud (private, public, hybrid).

Evidian Enterprise SSO automatically manages password changes for all applications, based on the company’s security policy. User access to applications is simplified, while improving company security and compliance with regulations.

Improving user productivity with a self-service system

Evidian Enterprise SSO improves user productivity because the self-service system allows users to reinitialise their passwords and smartcard pincodes in full security, without having to contact the user helpdesk.

Improving call centre productivity

Call centres need to access various applications to serve their customers, including internal applications (e.g. customer databases) and external applications (e.g. for tracking parcels). Every day, each call centre agent spends considerable time identifying themselves to access these applications – this is unproductive time that telecoms operators are paying for.

With Evidian solutions, call centre staff can access their applications immediately – no need to enter usernames and passwords. And access rights are set up for newly recruited agents from day one.

Our references include

 

  • MTN Côte d’Ivoire [+]

    MTN Côte d’Ivoire is the Ivorian subsidiary of the MTN group.

    In collaboration with Microsoft Côte d’Ivoire, the solution is based on the integration of the SSO module of the Evidian IAM Suite offer in the Microsoft IAM global offer for the 1000 workstations and users of the company.


  • Mobistar [+]

    Mobistar is a mobile telecommunications operator in Belgium, a subsidiary of Orange.

    Evidian Enterprise SSO combined with strong authentication and Mobile E-SSO were chosen to secure access, increase user satisfaction and productivity, reduce calls to the helpdesk related to password troubles. The solution is deployed for 2500 users.

    Evidian Enterprise SSO and Evidian Web Access Manager provide Mobistar employees with a consistent SSO environment independent of access used.


  • T-COM [+]

    T-Com has chosen to deploy an SSO solution combined with strong authentication with card for the access of its 85,000 employees to more than 200 applications.

    The solution significantly reduces development and costs associated with user IDs and passwords. Evidian’s IAM suite increases user productivity and decreases password administration tasks.

    T-Com chose Evidian for this project.


  • Maroc Telecom [+]

    Maroc Telecom is the leading telephone company for individuals, businesses, internet access and mobile phones.

    Evidian Web Access Manager has been chosen and deployed to secure access for its employees and partners. The Web SSO enables them to individually authenticate each user, to securely access their portfolio of web services and to trace access to applications made available by Maroc Telecom. The project aims to manage the access of more than 8,000 collaborators and partners to a portfolio of applications without modifying them.


 

View other case studies

After a single authentication, P&T Luxembourg’s customers easily access to all their applications on virtual desktops. The selection criterion of the Evidian solution has been: no modification of application, delegation, security, audit and fast deployment. 


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