Identity and access management for business and people

Service management intelligence for telecommunications

OpenMaster addresses the needs of telecommunications service providers and equipment manufacturers:

  • Fixed services telecom carriers need to master the cost of operations and optimize service availability for multiple telecom technologies in a multi-vendor telecom infrastructure
  • Mobile services and broadband internet services providers need to provide high quality of service to customers. The cost of keeping customers satisfied is increasing as a result of the rising cost of service delivery, in particular with the increase in 3G and multi-media services
  • Value added service platforms and telecom equipment manufacturers need to focus on their core expertise to develop new technologies and to offer time-to-market products

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What the industry says

"Service providers, the established carriers and new entrants alike, are aggressively competing for customers in the lucrative next-generation domains of IP-based and wireless services. But this new realm is a buyers' market; customers dictate terms to providers through service level agreements, and they are prone to change providers if the quality of service falls below their expectations. OpenMaster for Telecom 6.0 provides a way for service providers to manage the service quality of their multi-service, multi-technology infrastructure in a cost-effective and customer-centric manner."
Robert J. Rich, Executive Vice President, Yankee Group

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