OpenMaster Service Level Management

Optimizing IT service value

OpenMaster SLM manages information system service levels.

Its core monitoring and control functions encompass systems management, network management, and application management, and it can also manage software configurations, hardware assets and batch production

But it also works at a higher level, addressing the underlying business needs in a business-oriented way, to provide measurable business value.

Quality support for business processes

To succeed in e-business today, the quality and efficiency of your business processes have never been more critical. Optimal quality of service is a major requirement for the global e-infrastructure and for e-commerce.

Do you provide your users with the optimum level of service?

Can you adapt your IT environment to new business challenges quickly and efficiently?

Are you sure that you getting the most from your IT organization?

Regardless of the environment in which your company operates, OpenMaster SLM offers concrete advantages for managing IT service levels. Its companion suite, OpenMaster SLA, helps you to negotiate service level agreements and prove compliance.

Service level management tuned to business goals: OpenMaster SLM provides views of IT service levels specific to a line of business through personalized management trees including the relevant ERPs, Internet applications, software products, in-house applications, systems and networks
Multi-level management: OpenMaster SLM allows decisions to be made at the appropriate level - business managers, help desk personnel, IT administrators, technical experts - through role-based management that controls visibility and actions depending on user profile, expertise packages that inject knowledge about specific components, and a complete set of ready-to-use tools
Perspective configuration: OpenMaster SLM's Configuration Governor option manages software configurations in terms of "desired states" so that you can change configurations and deploy new software according to the specific needs of departments, sites, and individual users
Reduced costs: OpenMaster SLM reduces IT operating costs through a consistent view of heterogeneous application, middleware, system, and network components. It increases team efficiency by providing the right information to the right person. And accurate measurement of component workloads helps to invest more wisely.





Service Level Management Optimizing IT service value ERPs Middleware Databases Networks Systems Production White papers	Evidian > Products > OpenMaster > Service Level Management OpenMaster Service Level Management Optimizing IT service value OpenMaster SLM manages information system service levels. Its core monitoring and control functions encompass systems management, network management, and application management, and it can also manage software configurations, hardware assets and batch production But it also works at a higher level, addressing the underlying business needs in a business-oriented way, to provide measurable business value. Quality support for business processes To succeed in e-business today, the quality and efficiency of your business processes have never been more critical. Optimal quality of service is a major requirement for the global e-infrastructure and for e-commerce. Do you provide your users with the optimum level of service? Can you adapt your IT environment to new business challenges quickly and efficiently? Are you sure that you getting the most from your IT organization? Regardless of the environment in which your company operates, OpenMaster SLM offers concrete advantages for managing IT service levels. Its companion suite, OpenMaster SLA, helps you to negotiate service level agreements and prove compliance. Service level management tuned to business goals: OpenMaster SLM provides views of IT service levels specific to a line of business through personalized management trees including the relevant ERPs, Internet applications, software products, in-house applications, systems and networks Multi-level management: OpenMaster SLM allows decisions to be made at the appropriate level - business managers, help desk personnel, IT administrators, technical experts - through role-based management that controls visibility and actions depending on user profile, expertise packages that inject knowledge about specific components, and a complete set of ready-to-use tools Perspective configuration: OpenMaster SLM's Configuration Governor option manages software configurations in terms of "desired states" so that you can change configurations and deploy new software according to the specific needs of departments, sites, and individual users Reduced costs: OpenMaster SLM reduces IT operating costs through a consistent view of heterogeneous application, middleware, system, and network components. It increases team efficiency by providing the right information to the right person. And accurate measurement of component workloads helps to invest more wisely.	Evidian NewsDesk Get regular news about secure management solutions and best practices >> QUESTIONS?