Search
A Groupe Bull CompanyContact usResource centerNews feeds (RSS)BuySupportMap
ProductsSolutions and customersServicesPartnersCorporateNews and Events

OpenMaster SLA enterprise-wide service level metrics

FEEL FREE TO DOWNLOAD THE WHITE PAPER

smiling face

"OpenMaster SLA: A tailored solution to manage Service Level Agreements"

To receive a copy of the white paper by email, fill in the fields marked with an asterisk below.

By the way, you appear to have disactivated JavaScript (this may be a result of very restrictive browser security settings). If you turn it on, you will probably find this site easier to use.



* Yes  No
* Yes  No
 * Yes No
 

Service level agreement benefits

For line-of-business management:
  • Direct, clear, understandable view of IT service quality
  • Contractual commitment to quality from the IT supplier
For IT management:
  • Rapid return on investment
  • Ease in negotiating service levels
  • Reduced overhead
  • Lower SLA penalties
  • Improved customer loyalty
  • Ability to attract new customers

Other advantages

In addition to the reporting functions specific to service level agreements, you can also use OpenMaster SLA reporting functions to:
  • Identify bottlenecks and underloads
  • Anticipate problems
  • Plan resource evolution
  • Optimize the deployment of operations personnel
PrivacyLegalCopyright
IAM Suite: Identity and access managementOpenMaster: Service management intelligenceSafeKit: Service continuity
CarriersFinanceGovernmentHealth careHigh tech and manufacturingISP/ASPServicesTelecom manufacturers
Consulting and implementationTraining and certificationSupport
Find a partnerBecome a partnerResources for partnersTraining and certification
NewsDeskTrade shows and eventsPress roomSecurity watchService management watch
Company profileLeadership and awardsCareer opportunitiesOffices and distributors