Service management intelligence for enterprise IT

OpenMaster

OpenMaster targets extended enterprises and institutions that operate enterprise business critical services. Typical OpenMaster users include:

Large companies handling worldwide business (banks, manufacturing, services,...). They manage complex business with high risk and heterogeneous IT resources with complex management policies
Medium companies with a business relying on IT resources. The IT infrastructure may be small but it is vital to their business existence and continuity
Companies developing e-business activities. They need to sustain business service delivery, guarantee service availability, and provide their customers with Service Level Agreements
Government institutions, including health-care, Ministries, Defense, e-Government organizations. They need to master their complex IT infrastructure and optimize its operation to support administrative processes and public services.
Managed service providers. They need to share a service management solution in order to offer their customers competitive pricing and quality of service.

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Service Management Intelligence : OpenMaster

Products

Service management intelligence for enterprise IT

OpenMaster





Service Management Intelligence : OpenMaster Service management Service Modeling Benefits Case studies Products Service Level Management Enterprise Monitoring OpenMaster SLA OSS service assurance: OpenMaster for Telecom White papers Supported versions	Evidian > Products > OpenMaster Service management intelligence for enterprise IT OpenMaster OpenMaster targets extended enterprises and institutions that operate enterprise business critical services. Typical OpenMaster users include: Large companies handling worldwide business (banks, manufacturing, services,...). They manage complex business with high risk and heterogeneous IT resources with complex management policies Medium companies with a business relying on IT resources. The IT infrastructure may be small but it is vital to their business existence and continuity Companies developing e-business activities. They need to sustain business service delivery, guarantee service availability, and provide their customers with Service Level Agreements Government institutions, including health-care, Ministries, Defense, e-Government organizations. They need to master their complex IT infrastructure and optimize its operation to support administrative processes and public services. Managed service providers. They need to share a service management solution in order to offer their customers competitive pricing and quality of service. Want to know more? Benefits >> Case studies >> Optimizing IT service value with Service Level Management >> Enterprise-wide service level metrics with Service Level Agreement >> Optimizing the efficiency of help-desk and support teams with Enterprise Monitoring >>	What the industry says E-business is all about managing service delivery and service quality in a fast-growing, heterogeneous environment. Evidian, with its heritage rooted in the service provider and telco markets, has proven its expertise in these areas for large global implementations. Elizabeth Rainge - IDC White papers Simplify supervision of your applications, systems and networks Service Management Intelligence for complex IT services Can you improve the Quality of Service of your applications, network and systems? OpenMaster SLA: A tailored solution to manage Service Level Agreements QUESTIONS?