Service management intelligence for enterprise IT

OpenMaster

OpenMaster targets extended enterprises and institutions that operate enterprise business critical services. Typical OpenMaster users include:

Large companies handling worldwide business (banks, manufacturing, services,...) manage complex business with high risk and heterogeneous IT resources with complex management policies
Medium companies with a business relying on IT resources may have a small IT infrastructure but it is vital to their business existence and continuity
Companies developing e-business activities need to sustain business service delivery, guarantee service availability, and provide their customers with Service Level Agreements
Government institutions, including health-care, ministries, defense, and e-government organizations, need to master their complex IT infrastructure and optimize its operation to support administrative processes and public services.
Managed service providers need to share a service management solution in order to offer their customers competitive pricing and quality of service.

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OpenMaster Service Management Intelligence Enterprise service management Enterprise monitoring Service level agreement Telecom service assurance Telecom infrastructure assurance Service quality assurance High availability	Evidian > Products > OpenMaster Service management intelligence for enterprise IT OpenMaster OpenMaster targets extended enterprises and institutions that operate enterprise business critical services. Typical OpenMaster users include: Large companies handling worldwide business (banks, manufacturing, services,...) manage complex business with high risk and heterogeneous IT resources with complex management policies Medium companies with a business relying on IT resources may have a small IT infrastructure but it is vital to their business existence and continuity Companies developing e-business activities need to sustain business service delivery, guarantee service availability, and provide their customers with Service Level Agreements Government institutions, including health-care, ministries, defense, and e-government organizations, need to master their complex IT infrastructure and optimize its operation to support administrative processes and public services. Managed service providers need to share a service management solution in order to offer their customers competitive pricing and quality of service. Want to know more? Enterprise-wide metrics for service level agreements >> Optimizing the efficiency of help-desk and support teams with enterprise monitoring >>	What the industry says E-business is all about managing service delivery and service quality in a fast-growing, heterogeneous environment. Evidian, with its heritage rooted in the service provider and telco markets, has proven its expertise in these areas for large global implementations. Elizabeth Rainge - IDC White papers Simplify supervision of your applications, systems and networks Service Management Intelligence for complex IT services