Identity and access management for business and people

SSO and Call Center

Want to improve the productivity of your call center?

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"SSO and Call Center"

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Abstract

In a “Customer Call Center” the intensive use of workstations to access different customers' data gives a special dimension to the introduction of SSO.

SSO then becomes a tool for improving productivity and working conditions. However, it should not be a source of additional complexity that could block access to applications. User productivity becomes the key decision factor for implementing such a project.
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