Evidian > Support > About Support

Evidian Support consists of an international team of experts who will help you get optimal use out of our products in your specific environment. It also prioritises the establishment of a real partnership, guaranteeing better response times to meet your requests

Support for Evidian On-Premise

Support pour Evidian On-Premise

Our Support programmes allow you to establish a response adapted to your needs, whatever they are:

  • Standard Support & Maintenance for access to updates and the support knowledge database, submitting incident tickets and assistance during working hours.
  • Platinum Support & Maintenance for customised high-level support in a complex environment with availability constraints.

2 types of support for On-Premise

Support for Evidian IDaaS

Support pour Evidian IDaaS

Support for IDaaS solutions from Evidian :

  • Allows the user to create incident tickets,
  • Provides a tutorial composed of several chapters allowing the user to configure step by step the different functionalities offered by IDaaS Access and Governance.
  • Offers a wide range of services related to the management and administration of Evidian solutions as a service (see below).

Access advantages

Do you have any questions? Would you like a free and customised evaluation?

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Evidian Products - Protect your company from cyber attacks by unauthorized users

Identity as-a-service

Evidian takes care of everything related to your Identity and Access Management with IDaaS

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Identity Governance and Administration

Manage access and authorization of all your users in your company

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Web Access Manager

Gateway for web apps with SSO, multi-factor authentication, identity federation

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Monitoring and powerful reporting for regulatory compliance

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Authentication Manager

Authentication Manager

Enterprise multi-factor & passwordless authentication on Windows PCs

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Enterprise Single Sign-On (SSO)

Secure access to legacy and web apps on PCs & mobiles with SSO

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Self Service Password Reset (SSPR)

Reset Windows passwords online and offline

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High availability software for Evidian and partner applications

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