Mobile users can be, for example, sales representatives who need to place orders or to know the stock levels. They can also be maintenance agents managing an infrastructure which is distributed geographically. For example, these agents must be able to check the availability of a spare part at any time, find its closest location or order it if it is unavailable. If these people can access easily their applications online, then the enterprise processes will be greatly optimized.
This white paper describes the case of a cellular carrier who optimized its internal processes and, as a result, achieved to manage the demand growth as well as making a growing profit.