About Support

Welcome to Eviden's support
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Eviden Support consists of an international team of experts who will help you get optimal use out of our products in your specific environment. It also prioritises the establishment of a real partnership, guaranteeing better response times to meet your requests

Our Support programmes allow you to establish a response adapted to your needs, whatever they are:

Standard Support & Maintenance for access to updates and the support knowledge database, submitting incident tickets and assistance during working hours.

Standard Support & Maintenance

Standard Support and Maintenance gives you access to the following services:

Web-Site access for up to four named Technical Contacts to the European Support Centre (“Support Centre”) 24 hours a day, seven days a week, 365 days a year for the purpose of reporting an incident or requesting assistance.
On-line support from the Support Centre from 9:00 AM to 5:00 PM, European CET time, Monday through Friday.
Access for up to four named Technical Contacts to a knowledge database, FAQ, and other on-line information facilities.
After an incident is reported, Eviden acknowledges receipt of the incident report within four “Support Center Working Hours”.
Delivery of Service Packs, Updates and Upgrades for the Licensed Product at no further charges.

Support for Orbion solutions from Eviden :

Allows the user to create incident tickets,
Provides a tutorial composed of several chapters allowing the user to configure step by step the different functionalities offered by Orbion Access and Governance.
Offers a wide range of services related to the management and administration of Eviden solutions as a service (see below).