{"id":207106,"date":"2013-08-30T14:31:15","date_gmt":"2013-08-30T13:31:15","guid":{"rendered":"https:\/\/www.evidian.com\/services\/support\/"},"modified":"2024-10-02T17:08:04","modified_gmt":"2024-10-02T15:08:04","slug":"about-support","status":"publish","type":"page","link":"https:\/\/www.evidian.com\/fr\/services\/about-support\/","title":{"rendered":"A propos du support"},"content":{"rendered":"<div id=\"pl-207106\"  class=\"panel-layout\" ><div id=\"pg-207106-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-0\" ><div id=\"pgc-207106-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-207106-0-0-0\" class=\"so-panel widget widget_sow-hero panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"siteorigin-hero-height-300px panel-widget-style panel-widget-style-for-207106-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-hero so-widget-sow-hero-default-985185d241d5-207106 so-widget-fittext-wrapper\"\n\t\t\t data-fit-text-compressor=\"0.85\"\n\t\t>\t\t\t\t<div class=\"sow-slider-base\" style=\"display: none\" tabindex=\"0\">\n\t\t\t\t\t<ul\n\t\t\t\t\tclass=\"sow-slider-images\"\n\t\t\t\t\tdata-settings=\"{&quot;pagination&quot;:true,&quot;speed&quot;:1000,&quot;timeout&quot;:4000,&quot;paused&quot;:false,&quot;pause_on_hover&quot;:true,&quot;swipe&quot;:true,&quot;nav_always_show_desktop&quot;:&quot;&quot;,&quot;nav_always_show_mobile&quot;:&quot;&quot;,&quot;breakpoint&quot;:&quot;780px&quot;,&quot;unmute&quot;:false,&quot;anchor&quot;:null}\"\n\t\t\t\t\tstyle=\"min-height: 300px\"\t\t\t\t\tdata-anchor-id=\"\"\n\t\t\t\t>\t\t<li class=\"sow-slider-image  sow-slider-image-cover\" style=\"visibility: visible;;background-color: #333333;background-image: url(https:\/\/www.evidian.com\/wp-content\/smush-webp\/2022\/11\/Support_Header-2.jpg.webp)\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<h1><span style=\"color: #000000\">Support<\/span><\/h1>\n<h2><span style=\"color: #000000\">Acc\u00e8s prot\u00e9g\u00e9 aux portails<\/span><\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"sow-slider-image  sow-slider-image-cover\" style=\"visibility: hidden;;background-color: #333333\" data-background=\"url(https:\/\/www.evidian.com\/wp-content\/uploads\/2022\/11\/Support_Header-2.jpg)\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<h1><span style=\"color: #000000\">Support<\/span><\/h1>\n<h2><span style=\"color: #000000\">Acc\u00e8s prot\u00e9g\u00e9 24h sur 24<\/span><\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"sow-slider-image  sow-slider-image-cover\" style=\"visibility: hidden;;background-color: #333333\" data-background=\"url(https:\/\/www.evidian.com\/wp-content\/uploads\/2022\/11\/Support_Header-2.jpg)\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<h1><span style=\"color: #000000\">Support<\/span><\/h1>\n<h2><span style=\"color: #000000\">Acc\u00e8s prot\u00e9g\u00e9 7 jours sur 7<\/span><\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t<\/ul>\t\t\t\t<ol class=\"sow-slider-pagination\">\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"0\" aria-label=\"Display slide 1\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"1\" aria-label=\"Display slide 2\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"2\" aria-label=\"Display slide 3\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t<\/ol>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-next\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"next\" aria-label=\"Next slide\" data-action=\"next\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-right\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-prev\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"previous\" aria-label=\"Previous slide\" data-action=\"prev\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-left\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-207106-1\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-1\" ><div id=\"pgc-207106-1-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-207106-1-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-207106-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">En sollicitant le Support Evidian, vous acc\u00e9dez \u00e0 une \u00e9quipe internationale d\u2019experts qui vous aideront au quotidien \u00e0 obtenir une utilisation optimale de nos produits dans votre environnement sp\u00e9cifique. L\u2019esprit du Support Evidian est de privil\u00e9gier l\u2019\u00e9tablissement d\u2019une v\u00e9ritable relation de partenariat, garant d\u2019une meilleure r\u00e9activit\u00e9 dans la r\u00e9ponse \u00e0 vos besoins.<\/h2>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-207106-1-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><div id=\"pg-207106-2\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-2\" ><div id=\"pgc-207106-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-207106-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div class=\"panel-widget-style panel-widget-style-for-207106-2-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Support for Evidian On-Premise<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><a href=\"https:\/\/support.evidian.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"120\" src=\"https:\/\/www.evidian.com\/wp-content\/smush-webp\/2023\/06\/home-120.png.webp\" \/><\/a><\/h2>\n<h2 style=\"text-align: center; color: #ff6d43;\"><a href=\"https:\/\/support.evidian.com\/\" target=\"_blank\" rel=\"noopener\">Support pour Evidian On-Premise<\/a><\/h2>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-207106-2-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Support pour Evidian On-Premise<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Nos programmes de Support vous permettront de trouver une r\u00e9ponse adapt\u00e9e, quel que soient vos besoins :<\/p>\n<ul>\n<li><strong>Standard Support &amp; Maintenance<\/strong>\u00a0pour l\u2019acc\u00e8s aux mises \u00e0 jour et \u00e0 la base de connaissance du support, la soumission de tickets d\u2019incident et l\u2019assistance dans les heures ouvr\u00e9es.<\/li>\n<li><strong>Platinum Support &amp; Maintenance<\/strong>\u00a0pour un support personnalis\u00e9 exigeant\u00a0 dans un environnement complexe et\u00a0 avec des contraintes de disponibilit\u00e9.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><div id=\"panel-207106-2-0-2\" class=\"so-panel widget widget_sow-accordion panel-last-child\" data-index=\"4\" ><div class=\"wow slideInLeft panel-widget-style panel-widget-style-for-207106-2-0-2\" data-wow-offset=\"10\" data-wow-iteration=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-accordion so-widget-sow-accordion-default-94cdb62bfa5a-207106\"\n\t\t\t data-max-open-panels=\"1\" data-initial-scroll-panel=\"0\"\n\t\t><h3 class=\"widget-title\">2 types of support for On-Premise<\/h3><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"support-standard-maintenance\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-support-standard-maintenance\" aria-controls=\"accordion-content-support-standard-maintenance\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSupport Standard &amp; Maintenance\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-support-standard-maintenance\"\n\t\t\t\tid=\"accordion-content-support-standard-maintenance\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\tLe Support et la maintenance standard vous donnent acc\u00e8s aux services suivants\u00a0:\n<ul>\n<li>Acc\u00e8s par site web au Centre de Support Europ\u00e9en (\"Centre de Support\") 24 heures sur 24, 7 jours sur 7, 365 jours par an, pour signaler un Incident ou demander une assistance.<\/li>\n<li>Assistance en ligne par le Centre de Support de 9 heures \u00e0 17 heures, heures Europ\u00e9ennes CET, du lundi au vendredi.<\/li>\n<li>L\u2019acc\u00e8s en ligne au fichier des Incidents connus, aux questions fr\u00e9quemment pos\u00e9es (FAQ) et autres outils d\u2019information en ligne. Cet acc\u00e8s est donn\u00e9 \u00e0 au maximum de quatre (4) Interfaces d\u00e9sign\u00e9es et nomm\u00e9es \u00e0 l\u2019avance.<\/li>\n<li>La fourniture de Service Packs du Produit sous licence.<\/li>\n<li>La fourniture des Mises \u00e0 Jour sans frais suppl\u00e9mentaires.<\/li>\n<\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"support-platinum-maintenance\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-support-platinum-maintenance\" aria-controls=\"accordion-content-support-platinum-maintenance\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSupport Platinum &amp; Maintenance\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-support-platinum-maintenance\"\n\t\t\t\tid=\"accordion-content-support-platinum-maintenance\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Le Support Platinum et la Maintenance propose un accompagnement personnalis\u00e9 qui tient compte de la complexit\u00e9 de votre environnement technique et organisationnel. Il r\u00e9pond \u00e0 vos niveaux de service requis et \u00e0 votre disponibilit\u00e9 contractuelle (SLA) en proposant un suivi rapproch\u00e9 et des actions de support proactives.<\/p>\n<p>Un <strong>responsable technique de la surveillance des comptes<\/strong> au sein de l'organisation du support sera votre point de contact personnel pour toutes les questions et tous les incidents li\u00e9s aux produits. Ils mettent en \u0153uvre et animent des projets pilotes de services personnalis\u00e9s :<\/p>\n<ul>\n<li>Suivi des r\u00e9unions et mise \u00e0 disposition de tableaux de bord<\/li>\n<li>Visites sur site pour des actions de support proactives<\/li>\n<li>La mise en place d'une proc\u00e9dure de remont\u00e9e personnalis\u00e9e<\/li>\n<li>Temps de r\u00e9ponse plus rapides<\/li>\n<li>Assistance 24h\/24 et 7j\/7 en cas d'incidents de production critiques<\/li>\n<\/ul>\n<p>Ces services s'ajoutent aux services fournis avec le<b> Support Standard et la Maintenance<\/b>.<\/p>\n<h2>Maintenance Platinum<\/h2>\n<p>Pour certains produits, l'\u00e9quipe du support peut conserver une copie de r\u00e9f\u00e9rence de votre version avec la liste des corrections propres \u00e0 votre configuration. Ce service permet une meilleure r\u00e9activit\u00e9 avec une plus grande s\u00e9curit\u00e9, lorsque des corrections d'urgence sont apport\u00e9es en cours de production.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-207106-2-1\"  class=\"panel-grid-cell\" ><div id=\"panel-207106-2-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"5\" ><div class=\"panel-widget-style panel-widget-style-for-207106-2-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Support for Evidian Orbion (IDaaS)<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><a href=\"https:\/\/customercare.evidian.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"120\" src=\"https:\/\/www.evidian.com\/wp-content\/smush-webp\/2023\/06\/cloud-120.png.webp\" \/><\/a><\/h2>\n<h2 style=\"text-align: center; color: #ff6d43;\"><a href=\"https:\/\/customercare.evidian.com\/\" target=\"_blank\" rel=\"noopener\">Support pour Evidian Orbion (IDaaS)<\/a><\/h2>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-207106-2-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Support pour Evidian IDaaS<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Le support des solutions Orbion d'Evidian :<\/p>\n<ul>\n<li>Permet \u00e0 l'utilisateur de cr\u00e9er des tickets d'incident,<\/li>\n<li>Fournit un tutoriel compos\u00e9 de plusieurs chapitres permettant \u00e0 l'utilisateur de configurer pas \u00e0 pas les diff\u00e9rentes fonctionnalit\u00e9s offertes par <strong>Orbion Access and Governance<\/strong>,<\/li>\n<li>Offre une large gamme de services li\u00e9s \u00e0 la gestion et \u00e0 l'administration des solutions Evidian en tant que service (voir ci-dessous).<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><div id=\"panel-207106-2-1-2\" class=\"so-panel widget widget_sow-accordion panel-last-child\" data-index=\"7\" ><div class=\"wow slideInRight panel-widget-style panel-widget-style-for-207106-2-1-2\" data-wow-offset=\"10\" data-wow-iteration=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-accordion so-widget-sow-accordion-default-7297ae1b4449-207106\"\n\t\t\t data-max-open-panels=\"1\" data-initial-scroll-panel=\"0\"\n\t\t><h3 class=\"widget-title\">Access advantages<\/h3><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\t\"\n\t\t\t\tdata-anchor-id=\"services-supplementaires\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-services-suppl%c3%a9mentaires\" aria-controls=\"accordion-content-services-suppl%c3%a9mentaires\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tServices suppl\u00e9mentaires\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-services-suppl%c3%a9mentaires\"\n\t\t\t\tid=\"accordion-content-services-suppl%c3%a9mentaires\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<ul>\n<li>Demander la connexion \u00e0 un IdP proxy<\/li>\n<li>Demander\/supprimer \u00ab un r\u00f4le de Designer Analytics \u00bb pour un administrateur Orbion<\/li>\n<li>Demande d\u2019\u00e9volution<\/li>\n<li>Injection de donn\u00e9es personnalis\u00e9es pour des applications OpenID Connect<\/li>\n<li>Demande li\u00e9e aux r\u00e9glementations comme la RGPD<\/li>\n<li>Autres demandes de services\u2026<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-207106-3\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-3\" ><div id=\"pgc-207106-3-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-207106-3-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-207106-3-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">Vous avez des questions\u00a0?\u00a0 Vous souhaitez une \u00e9valuation gratuite et personnalis\u00e9e\u00a0?<\/h2>\n<h2 style=\"text-align: center; color:#ff6d43;\"><a href=\"mailto:support@evidian.com\">Ecrivez-nous<\/a><\/h2>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-207106-3-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><div id=\"pg-207106-4\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-4\" ><div id=\"pgc-207106-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-207106-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div data-post-id=\"82820\" class=\"insert-page insert-page-82820 \"><div id=\"pl-82820\"  class=\"panel-layout\" ><div id=\"pg-82820-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-82820-0\" ><div id=\"pgc-82820-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-82820-0-0-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-82820\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.evidian.com\/fr\/societe\/contacter-evidian\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tNous contacter &gt;\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-82820-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-82820-0-1-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-82820\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.evidian.com\/fr\/societe\/essai-gratuit\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tEssai gratuit &gt;\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-82820-0-2\"  class=\"panel-grid-cell\" ><div id=\"panel-82820-0-2-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-82820\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.evidian.com\/fr\/societe\/demande-de-demonstration\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tDemander une d\u00e9mo &gt;\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-82820-0-3\"  class=\"panel-grid-cell\" ><div id=\"panel-82820-0-3-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-82820\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.evidian.com\/fr\/societe\/obtenez-un-prix\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tObtenez un prix &gt;\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-207106-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-207106-5\" ><div id=\"pgc-207106-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-207106-5-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div data-post-id=\"89060\" class=\"insert-page insert-page-89060 \"><div id=\"pl-89060\"  class=\"panel-layout\" ><div id=\"pg-89060-0\"  class=\"panel-grid panel-has-style\" ><div class=\"product-title panel-row-style panel-row-style-for-89060-0\" ><div id=\"pgc-89060-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-0-0-0\" class=\"so-panel widget widget_sow-headline panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-74628e590a2c-89060 so-widget-fittext-wrapper\"\n\t\t\t data-fit-text-compressor=\"1.5\"\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h2 class=\"sow-headline\">\n\t\t\t\t\t\t<a name=\"all-products\"><\/a>Produits Evidian - Prot\u00e9gez votre entreprise des cyberattaques par des utilisateurs non autoris\u00e9s\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-89060-1\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-89060-1\" ><div id=\"pgc-89060-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"users-cloud\"><\/div>\n<h3  style=\"text-align: center; color: #ff5269;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/idaas-identity-and-access-management-as-a-service\/\" target=\"_blank\" rel=\"noopener\">Orbion\u00a0<\/a><\/h3>\n<p style=\"text-align: center;\">Evidian s'occupe de tout ce qui concerne votre gestion des identit\u00e9s et des acc\u00e8s avec Orbion (Identit\u00e9 en tant que service)<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/idaas-identity-and-access-management-as-a-service\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"users\"><\/div>\n<h3 style=\"text-align: center; color: #00a397;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/identity-governance-and-administration-pour-la-gestion-des-identites-des-habilitations-et-des-acces\/\" target=\"_blank\" rel=\"noopener\">Identity Governance and Administration<\/a><\/h3>\n<p style=\"text-align: center;\">G\u00e9rez les acc\u00e8s et les autorisations de tous vos utilisateurs dans votre entreprise<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/identity-governance-and-administration-pour-la-gestion-des-identites-des-habilitations-et-des-acces\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-1-2\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-1-2-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"lock-web\"><\/div>\n<h3 style=\"text-align: center; color: #b88d00;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/web-sso\/\" target=\"_blank\" rel=\"noopener\">Web Access Manager<\/a><\/h3>\n<p style=\"text-align: center;\">Passerelle pour les applications Web avec SSO, authentification multifacteur, f\u00e9d\u00e9ration d'identit\u00e9<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/web-sso\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-1-3\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-1-3-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"report\"><\/div>\n<h3 style=\"text-align: center; color: #a375ff;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/evidian-identity-analytics-and-intelligence\/\" target=\"_blank\" rel=\"noopener\">Analytics<\/a><\/h3>\n<p style=\"text-align: center;\">Surveillance et rapports d\u00e9taill\u00e9s pour la conformit\u00e9 r\u00e9glementaire<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/evidian-identity-analytics-and-intelligence\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-89060-2\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-89060-2\" ><div id=\"pgc-89060-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Authentication Manager<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"lock-mfa\"><\/div>\n<h3 style=\"text-align: center; color: #ff5269;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/authentification-manager\/\" target=\"_blank\" rel=\"noopener\">Authentication Manager<\/a><\/h3>\n<p style=\"text-align: center;\">Authentification multifacteur &amp; sans mot de passe sur les PCs Windows d'une entreprise<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/authentification-manager\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-2-1\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-2-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"sso\"><\/div>\n<h3 style=\"text-align: center; color: #00a397;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/evidian-enterprise-sso-authentification-unique\/\" target=\"_blank\" rel=\"noopener\">Enterprise Single Sign-On (SSO)<\/a><\/h3>\n<p style=\"text-align: center;\">Acc\u00e8s s\u00e9curis\u00e9 aux applications m\u00e9tiers et web sur les PCs &amp; mobiles avec le SSO<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/evidian-enterprise-sso-authentification-unique\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-2-2\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-2-2-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"settings\"><\/div>\n<h3 style=\"text-align: center; color: #b88d00;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/self-service-password-reset-sspr-pour-un-acces-durgence\/\" target=\"_blank\" rel=\"noopener\">Self Service\u00a0Password Reset (SSPR)<\/a><\/h3>\n<p style=\"text-align: center;\">R\u00e9initialisez les mots de passe Windows en ligne ou hors ligne<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/self-service-password-reset-sspr-pour-un-acces-durgence\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-89060-2-3\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-2-3-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"load-balancing\"><\/div>\n<h3 style=\"text-align: center; color: #a375ff;\"><a href=\"https:\/\/www.evidian.com\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/\" target=\"_blank\" rel=\"noopener\">SafeKit<\/a><\/h3>\n<p style=\"text-align: center;\">Logiciel de haute disponibilit\u00e9 pour les applications critiques<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.evidian.com\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/\" target=\"_blank\" rel=\"noopener\">En savoir plus<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-89060-3\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-89060-3\" ><div id=\"pgc-89060-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-89060-3-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h4 style=\"text-align: center;\"><a href=\"https:\/\/eviden.com\/fr-fr\/solutions\/securite-numerique\/\" target=\"_blank\" rel=\"noopener\">En savoir plus les solutions de s\u00e9curit\u00e9 num\u00e9rique d'Eviden &gt;<\/a><\/h4>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"En sollicitant le Support Evidian, vous acc\u00e9dez \u00e0 une \u00e9quipe internationale d\u2019experts qui vous aideront au quotidien \u00e0 obtenir une utilisation optimale de nos produits dans votre environnement sp\u00e9cifique. L\u2019esprit du Support Evidian est de privil\u00e9gier l\u2019\u00e9tablissement d\u2019une v\u00e9ritable relation de partenariat, garant d\u2019une meilleure r\u00e9activit\u00e9 dans la r\u00e9ponse \u00e0 vos besoins.","protected":false},"author":3,"featured_media":0,"parent":206903,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-screen.php","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-207106","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A propos du support - Evidian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.evidian.com\/fr\/services\/about-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A propos du support\" \/>\n<meta property=\"og:description\" content=\"En sollicitant le Support Evidian, vous acc\u00e9dez \u00e0 une \u00e9quipe internationale d\u2019experts qui vous aideront au quotidien \u00e0 obtenir une utilisation optimale de nos produits dans votre environnement sp\u00e9cifique. 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