OpenMaster for Telecom:
The benefits

• For carriers and network service providers, OpenMaster for Telecom from Evidian offers management solutions to host high-value SLA based services in multi environments. By automating service assurance and flow-through OSS processes, it allows service providers to support and manage, end-to-end, the quality of service of multi-vendor and multi-service networks, such as frame relay, ATM, IP services, voice/data, wireless and multimedia.
• For equipment vendors, OpenMaster for Telecom delivers enhanced operation and maintenance facilities to develop their added value through innovative management capabilities. Built-in flexibility and advanced development tools, allow equipment vendors to accelerate time-to-market for new products, combined with CORBA-, Java-, and TMN-compliant standards. OpenMaster for Telecom web-based technologies also improve integration capabilities at the component level.

OpenMaster for Telecom allows proactive problem resolution through advanced fault management and service level management solutions, with a built-in rules based engine for root cause and impact analysis. The service level management capabilities automate tracking and reporting of quality of service commitments.

As a result, OpenMaster for telecom helps telecom players speed up the delivery of high value services, improve customer satisfaction and therefore loyalty, and improve the bottom line.

Speed up the delivery of high-value services in multi environments

Getting new services and products on to the market quickly is a key competitive requirement, and OpenMaster for Telecom's open and highly customized solution reduces time to market for new services. OpenMaster for Telecom is compliant with industry standards and is based on a flexible architecture that facilitates the rapid integration of new network elements and new services.

Equipment vendors benefit from carrier-grade management capabilities and development environments to rapidly implement enhanced operation and maintenance facilities.

Deploy a customer-centric, SLA-based service management

OpenMaster for Telecom allows procedures to be put into place to control and guarantee the customer criteria, defining the quality of service on which service providers have to be committed. OpenMaster for Telecom also allows telecommunications operators to give each customer secure access to all the information they need about the services to which they have subscribed.

Keep your service quality as high as customers demand

OpenMaster for Telecom improves service quality by facilitating and accelerating problem resolution. Instead of having to search multiple systems to find the source of a problem, it provides an integrated view of the OSS environment, and correlates all the events from a single set of applications, making it possible to quickly identify a problem and focus on problem resolution. Built-in security ensures that only authorized users can access the system.

Maximize your operations

With Evidian and OpenMaster for Telecom, service providers and equipment manufacturers have the expertise and capabilities necessary to leverage their broad and complex telecommunications infrastructure. This can increase bottom line profitability by automating service assurance and OSS flow-though processes.

The end-user interface reduces maintenance and training by enabling operations staff to use a single set of integrated applications to manage multi -service, multi -technology and multi -vendor environments.

The OpenMaster for Telecom distributed architecture supports remote operations and allows increasingly flexible operations.

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