OpenMaster SLM Managing ERPs: SAP R/3

Optimizing the availability of SAP R/3 applications

Part of OpenMaster SLM, Application Governor provides a simple way to manage the service level of your SAP R/3 applications and their IT environment, including all systems, networks, applications and databases, allowing you to:

• Guarantee the highest level of availability to your internal and external SAP R/3 users
• Shorten deployment time
• Reduce implementation costs

An SAP partner, Evidian is committed to providing the capabilities that SAP customers need to meet their cost control, service level, maintenance, and data security requirements, including:

• Monitoring
• Fault management
• Control of multiple SAP R/3 instances from a single point, integrated with network and system management

High level monitoring, fault management, and control

The main functions of Application Governor for SAP R/3 are:

• Single point of control with the management tree, which presents a synthetic and animated view of R/3 systems and R/3 instances
• Multiple levels of display, animation, and inheritance mechanism focus and simplify the monitoring of man R/3 installations
• The management tree also supports actions, direct access to maps, contextual alarms and animation diagnosis
• Hierarchical maps oriented to SAP user vision: Factory, System, Instance
• Fast, simple navigation from map to map
• Monitoring of critical R/3 processes
• Proactive management through links with SAP administrative tools such as CCMS, SAP GUI, SAP DBA,…allowing actions generated by CCMS transactions or SAP scripts to start/stop R/3 systems, R/3 instances, databases etc.
• Contextual actions call SAP R/3 transactions within the new SAP GUI for Java or SAP GUI for UNIX / Motif
• User-friendly control of the type of SAP GUI
• Integrated control of underlying Oracle database
• Alerts can be triggered by changes in:
  • Status of R/3 system, R/3 instances
  • R/3 system services: database, jobs, updates, locks, printing status, exchange of data components such as IDOC, batch input and CTS
  • R/3 instance services: elements related to the bad performance of a service, dispatcher, work processes, buffers.

Consolidated management of application components and networks

Application Governor complements SAP R/3 specific administration by managing databases (Oracle, Sybase, Informix, SQLServer), systems (UNIX, NT), Internet services, and the underlying network. network. It's graphical interface unifies management of the full set of resources driving a specific process:

• Personalized and animated management tree
• Advanced component discovery and audit tools
• Real-time management through application objects maps, focusing on critical parameters
• Status of the network, prediction of Internet and network outages