OpenMaster SLM managing middleware

Cut through the complexity

IT services based on middleware products, like Internet servers, Lotus Notes, and BEA Tuxedo, are particularly complex to manage. They interact not only with lower layers (database, network, OS) but also with applications, user workstations, and each other.

Without an overall management solution, it can be hard to identify exactly what is causing a problem. For example, slow web response could be due to bottlenecks in the network, the web server itself, the background applications, the transaction monitor, the underlying database, or any of the systems they run on. (In fact, when we encountered a similar problem ourselves earlier this year, it turned out to be lack of memory in a DNS server...). If you are using individual management products, it can take hours to identify the root cause and launch corrective action.

With OpenMaster SLM, you can monitor all the components involved from a single point of control. If preset alarm thresholds haven't already alerted you to the problem before it has a serious impact on end user service levels, you can drill down to identify the cause.

Instant knowledge

Like all OpenMaster SLM components, the middleware management options provide built-in expertise:

The common graphical interface for all OpenMaster-managed products means you don't have to learn specific control procedures for each individual product
The standard set of indicators for each product mean that the essential operating parameters are visible at a glance, out of the box

This is particularly important if you've taken the business-centric approach and assigned support personnel by line of business rather than by technical specialization.

It would be unreasonable, and very expensive, to expect one person to be expert in everything from network infrastructure to database administration to the specifics of in-house applications. The benefits of built-in expertise include not only a shorter earning curve but also the ability to resolve a higher proportion of problems within first-level support.

Service Level Management

OpenMaster SLM managing middleware

Cut through the complexity

Instant knowledge

Middleware management options





Service Level Management Optimizing IT service value ERPs Middleware Internet services Lotus Notes Tuxedo Managing service levels Databases Networks Systems Production White papers	Evidian > Products > OpenMaster > Service Level Management OpenMaster SLM managing middleware Cut through the complexity IT services based on middleware products, like Internet servers, Lotus Notes, and BEA Tuxedo, are particularly complex to manage. They interact not only with lower layers (database, network, OS) but also with applications, user workstations, and each other. Without an overall management solution, it can be hard to identify exactly what is causing a problem. For example, slow web response could be due to bottlenecks in the network, the web server itself, the background applications, the transaction monitor, the underlying database, or any of the systems they run on. (In fact, when we encountered a similar problem ourselves earlier this year, it turned out to be lack of memory in a DNS server...). If you are using individual management products, it can take hours to identify the root cause and launch corrective action. With OpenMaster SLM, you can monitor all the components involved from a single point of control. If preset alarm thresholds haven't already alerted you to the problem before it has a serious impact on end user service levels, you can drill down to identify the cause. Instant knowledge Like all OpenMaster SLM components, the middleware management options provide built-in expertise: The common graphical interface for all OpenMaster-managed products means you don't have to learn specific control procedures for each individual product The standard set of indicators for each product mean that the essential operating parameters are visible at a glance, out of the box This is particularly important if you've taken the business-centric approach and assigned support personnel by line of business rather than by technical specialization. It would be unreasonable, and very expensive, to expect one person to be expert in everything from network infrastructure to database administration to the specifics of in-house applications. The benefits of built-in expertise include not only a shorter earning curve but also the ability to resolve a higher proportion of problems within first-level support. Middleware management options Internet services Lotus Notes BEA Tuxedo	Evidian NewsDesk Get regular news about secure management solutions and best practices >> QUESTIONS?