Service Quality Assurance for business class telecommunications solutions

Today, providing and operating telecommunication services and infrastructures means facing challenges such as:

• Speed of deployment and execution
  How can you reach a time-to-market business objective without end-to-end and business-oriented management solutions?
• Service quality management
  How can you gain and retain customers if you cannot ensure a business-class level of service?
• Best use of the technology
  How can you increase your return on investment if the Operations Support System is not proactive over evolving technologies?

OpenMaster service quality assurance functions for telecom help you automate service assurance and Operational Support Systems (OSS) processes. It includes a service inventory that dynamically reflects the status of the network and its usage, and describes services independently of the infrastructure technology, which may change over time. This inventory automatically gathers data in real time about customers, services, network elements and contracts, and can be synchronized with service fulfillment processes or other OSS inventories.

In addition, an SLA Conformance Controller measures the actual-service quality of the infrastructure, and a Service Manager provides a single point of access to the whole set of OSS and related applications (such as sales, billing, configuration, problem handling, and monitoring).

The Service Manager performs automated corrective or proactive management operations, to determine very quickly what services are related to the infrastructure problems and what the service level agreement (SLA) cost impact will be for affected customers. By avoiding service disruptions, this approach helps providers keep their networked services running in compliance with customer SLAs.