OpenMaster enterprise-wide service level metrics for SLAs

Negotiate and demonstrate IT quality

Service Level Agreements (SLAs) are an increasingly popular way to formalize the quality of IT service levels, whether the service is provided by the internal IT organization or by external application service providers (ASPs) or managed service providers (MSPs). They bring benefits to all concerned, but they do demand regular, accurate, and unambiguous reports on whether the service levels actually delivered do meet the commitments.

OpenMaster provides precise measurement of SLA compliance, capturing, consolidating, and charting the service levels provided by the different components of the information system.

It gathers information from operating systems, databases, applications, network components, and any IT resource able to generate an alarm, event or log file, consolidates them in a relational database, and generates reports via various reporting options:

Ready-to-run reporting on systems, networks, alarms and resource availability using OpenMaster expertise packages
Personalized service level metrics, reporting on specific objects in specific formats, using OpenMaster toolkits
Intelligent correlation and reporting tools, with powerful data mining technology

Features

OpenMaster's flexible user interface that adapts easily to the needs of systems administrators, information system managers, Help Desk staff,...
Its scalable architecture and intelligent data gathering tools can handle thousands of managed components


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OpenMaster Service Management Intelligence Enterprise service management Enterprise monitoring Service level agreement Telecom service assurance Telecom infrastructure assurance Service quality assurance	Evidian > Products > OpenMaster OpenMaster enterprise-wide service level metrics for SLAs Negotiate and demonstrate IT quality Service Level Agreements (SLAs) are an increasingly popular way to formalize the quality of IT service levels, whether the service is provided by the internal IT organization or by external application service providers (ASPs) or managed service providers (MSPs). They bring benefits to all concerned, but they do demand regular, accurate, and unambiguous reports on whether the service levels actually delivered do meet the commitments. OpenMaster provides precise measurement of SLA compliance, capturing, consolidating, and charting the service levels provided by the different components of the information system. It gathers information from operating systems, databases, applications, network components, and any IT resource able to generate an alarm, event or log file, consolidates them in a relational database, and generates reports via various reporting options: Ready-to-run reporting on systems, networks, alarms and resource availability using OpenMaster expertise packages Personalized service level metrics, reporting on specific objects in specific formats, using OpenMaster toolkits Intelligent correlation and reporting tools, with powerful data mining technology Features OpenMaster's flexible user interface that adapts easily to the needs of systems administrators, information system managers, Help Desk staff,... Its scalable architecture and intelligent data gathering tools can handle thousands of managed components	Service level agreement benefits For line-of-business management: Direct, clear, understandable view of IT service quality Contractual commitment to quality from the IT supplier For IT management: Rapid return on investment Ease in negotiating service levels Reduced overhead Lower SLA penalties Improved customer loyalty Ability to attract new customers Other advantages In addition to the reporting functions specific to service level agreements, you can also use OpenMaster SLA reporting functions to: Identify bottlenecks and underloads Anticipate problems Plan resource evolution Optimize the deployment of operations personnel

Identity and access management for business and people

OpenMaster

OpenMaster enterprise-wide service level metrics for SLAs

Negotiate and demonstrate IT quality

Features