OpenMaster enterprise monitoring

An integrated monitoring tool for your support teams

The efficiency of your IT monitoring staff is critical to the satisfaction of your end users. How can you ensure that your information system is running smoothly, when it is becoming more and more complex at the same time as staff levels are stable or decreasing?

OpenMaster's enterprise monitoring functions provide you with an integrated environment to monitor your whole information system. Whatever their origin, your monitoring team can analyze, prioritize and forward alerts without leaving the OpenMaster environment.

Benefits include:

Quick setup
Optimal efficiency
Low cost of use
Flexibility and adaptability
Power and simplicity

It provides many features to help make your help-desk staff and support teams more efficient:

Monitor systems, networks and applications from a single screen
Immediately assign priority to each incident
Provide complete information to your maintenance teams
Extended monitoring
Non-intrusive technology


Identity and access management for business and people Support Contact us >> Enterprise SSO: Single sign-on IAM Suite: Identity and access management OpenMaster: Service management intelligence SafeKit: Service continuity Finance Health care Manufacturing ISP/ASP Government Retail and services Telecommunications Consulting and implementation Training and certification Support Find a partner Become a partner Resources for partners Training and certification Newsdesk Press releases Calendar of events Web seminars White papers Web demos SafeKit trial Enterprise SSO trial Company Careers Offices and distributors
OpenMaster Service Management Intelligence Enterprise service management Enterprise monitoring Service level agreement Telecom service assurance Telecom infrastructure assurance Service quality assurance	Evidian > Products > OpenMaster OpenMaster enterprise monitoring An integrated monitoring tool for your support teams The efficiency of your IT monitoring staff is critical to the satisfaction of your end users. How can you ensure that your information system is running smoothly, when it is becoming more and more complex at the same time as staff levels are stable or decreasing? OpenMaster's enterprise monitoring functions provide you with an integrated environment to monitor your whole information system. Whatever their origin, your monitoring team can analyze, prioritize and forward alerts without leaving the OpenMaster environment. Benefits include: Quick setup Optimal efficiency Low cost of use Flexibility and adaptability Power and simplicity It provides many features to help make your help-desk staff and support teams more efficient: Monitor systems, networks and applications from a single screen Immediately assign priority to each incident Provide complete information to your maintenance teams Extended monitoring Non-intrusive technology	Improve quality of service Improve the service you provide to your users. The help-desk cell will be aware of current problems when answering calls. Users will not be tempted to call technicians directly. Improve help-desk efficiency and reactivity. The support and monitoring teams can identify problems rapidly and provide the technicians with all the details they need, shortening problem resolution time. Focus your technical experts on business priorities. A technical problem is a business problem as well: assign priority to alerts depending on their potential impact.

Identity and access management for business and people

OpenMaster

OpenMaster enterprise monitoring

An integrated monitoring tool for your support teams