SSO and CRM

Wishing to improve IT access from the sales workstation?

FEEL FREE TO DOWNLOAD THE WHITE PAPER
	"SSO for the sales desk" To receive a copy of the white paper by email, fill in the fields marked with an asterisk below.


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Policy Creator One

Abstract

When a company has multiple CRMs, typically serving different divisions or affiliates, there are clear advantages (synergy,...) in giving the sales force access to them all. But integrating access to multiple CRMs involves many challenges:

Technological integration ...the CRMs may be built on heterogeneous infrastructures
The determination of the customer reference ...each CRM has a different data model
The simplification of the access ...the salesperson must be be able to reach the customer's data quickly.

This white paper describes a concrete case of how a very large company implemented CRM integration.

Evidian Enterprise SSO

SSO and CRM

Wishing to improve IT access from the sales workstation?

"SSO for the sales desk"